Deliverers of Conflict Management Training

The SIA has specified Conflict Management training and assessment as a requirement for licensing for all security operatives who interface with the general public. Trainers who deliver Conflict Management training for the qualifications for Licensing will be required to hold a SIA endorsed and QCA accredited qualification in the delivery of scenario based Conflict Management.



There are two units for this qualification:
Unit 1: Knowledge, Understanding and Application of the Principles of Conflict Management
Unit 2: Designing and Delivering Conflict Management Scenario’s CLICK HERE for Unit 2

Course 188601 covers Unit 1 of this course, as detailed below.
Course 188602 covers Unit 2 of this course. CLICK HERE for Unit 2

Unit 1

The aim of this unit is to provide the basic understanding to deal effectively with workplace violence.
There are four outcomes to this unit. The learner can:

• 1: Assess and reduce the risk of violence in the work environment
• 2: Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
• 3: Identify post incident support and report the circumstances to provide information for personal and organisational learning
• 4: Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical workplace settings

To achieve the City & Guilds Level 3 Certificate for the deliverers of Conflict Management Training candidates will need to complete both units one and unit two.