Customer Service (Onscreen Test Version)

We offer a new range of BTEC short courses known as BTEC Certificates, which will be assessed onscreen.

As a level 3 qualification, the Edexcel Level 3 BTEC Award in Customer Service is for learners who are involved in applying their knowledge and skills while carrying out a broad range of varied work activities, most of which are complex and non-routine. Their job role will have considerable autonomy or responsibility, and often require them to manage others. The Level 3 BTEC Award in Customer Service is designed to provide:
• a framework of education and training for those in the customer service industry with a responsibility to provide and monitor customer care and support
• opportunities for personnel in the customer service industry to achieve a nationally recognised level 3 vocationally specific qualification
• the knowledge, understanding and skills learners need to provide effective customer service
• opportunities for learners to focus on the development of the major key skills and the wider key skills in a customer service context, such as improving own performance, working with others and problem solving
• opportunities for learners to develop a range of skills and techniques, personal qualities and attitudes essential for successful performance in working life.