Distribution, Warehousing and Storage Operations

Course suitable for:

The NVQ in Distribution, Warehousing and Storage Operations is available at level 2 and is intended for warehouse staff who undertake a range of complex or non-routine work activities. It identifies the competences needed for the effective operations of a warehousing outlet.

Course Content

To achieve the whole qualification at Level 2, a candidate must prove competence in all three mandatory units and five optional units.

Mandatory Units

• E6 - Contribute to maintaining a safe and healthy workplace
• E12 - Contribute to keeping the workplace secure
• E13 - Work effectively in own organisation

Optional Units

Group 1: Stock storage and order processing

• B3 - Receive goods and materials into storage
• B5 - Put goods and materials into storage
• B6 - Maintain the quality of goods in storage
• B7 - Dispatch goods and material
• B9 - Assemble bulk orders for distribution
• B10 - Pick stock and make up orders
• B11 - Process orders for goods
• B12 - Process returned goods and materials
• B14 - Process donated goods for resale or recycling

Group 2: Promoting products to customers

• C3 - Help customers to choose products
• C5 - Provide information and advice to customers

Group 3: Customer services

• D1 - Give customers a positive impression of yourself and your organisation

Group 4: Organisational effectiveness

• E7 - Maintain the safety of high risk goods and materials
• E9 - Maintain hygiene standards in handling and storing food products
• E10 - Operate specialised plant and machinery to performance requirements
• E11 - Lift, transfer and position loads