Door Supervision

Course suitable for:

Door Supervisors; Bar/Club Managers; Pub Landlords/Club Owners; Pub Area/Regional Managers; Pub Chain Director; Director or Partner of a Security Company; Area Manager of Door Supervision Company.

Course Content

This is a 3 / 4 day course consisting of the following units:

UNIT 1: Working in the Private Security Industry

Aim - This unit is intended for people who want to work in the private security industry and who require an SIA licence to practise. It covers those areas of content that are common across different sub-sectors: door supervision, security guarding, CCTV operations, vehicle immobilisation, and cash and valuables in transit.

Main Topics

• The purpose and main features of the private security industry
• The legislation that is relevant to people working in the private security industry
• Relevant aspects of health and safety in the workplace
• Application of fire safety principles
• Dealing with non-fire-related workplace emergencies
• The principles of effective communication and customer care in the private security industry

UNIT 2: Working as a Door Supervisor

Aim - This unit is intended for people who want to work in the private security industry and who require an SIA licence to practice. It covers the knowledge and understanding for areas that are relevant to the role of a door supervisor.

Main Topics

• Understand the behaviour appropriate for individual door supervisors
• Understand elements of civil and criminal law relevant to door supervisors
• Understand admission policies and search procedures
• Understand the powers of citizen?s arrest and related procedures
• Understand relevant drug legislation and its relevance to the role of the door supervisor
• Understand incident recording and crime scene preservation
• Understand licensing law and social responsibility relation to licensed premises
• Understand safety and security issues relevant to door supervisors
• Emergency procedures

UNIT 3: Conflict Management for the Private Security Industry

Aim - This unit is intended for people who want to work in the private security industry and who require an SIA licence to practice. It covers the knowledge and understanding and/or skills for areas that are relevant to front line roles.

Main Topics

• The principles of conflict management appropriate to their role
• How to recognise, assess and reduce risk in conflict situations
• How to communicate effectively in emotive situations and de-escalate conflict
• How to develop and use problem solving strategies for resolving conflict
• Good practice to follow after conflict situations

UNIT 4: Physical Intervention Skills for the Private Security Industry

Aim - This unit is intended to provide candidates with a wider range of non-violent options for dealing with the most common scenarios involving physical contact in licensed premises. It does not offer a technique to cover every possible situation but provides a solid foundation in terms of knowledge and skills to further reduce risk to the customers and staff.

Main Topics

• Understand physical interventions and the legal and professional implications of their use
• Understand how to reduce the risk of harm when physical intervention skills are used
• Be able to use non-aggressive physical skills to protect yourself and others from assault
• Be able to use non-pain related standing, holding and escorting techniques, including non-restrictive and restrictive skills
• Understand good practice to follow after physical interventions

Outcomes

Applying for the SIA licence after your training is done through your local Council. We will include a step by step guide on how to become SIA licensed security guards and SIA licensed door supervisors immediately upon completion of the SIA licence training course. It is important that candidates apply to the SIA for a license to practice upon completion of the course, in order to work as a SIA security guard or door supervisor in the industry.